Service Client

Breakage and theft cover may be available in some of the resort's shops. You can take out this cover online when you book, or directly in the shop when you collect your equipment. Without this cove...

If you have not taken out insurance, you can contact Customer Services directly by e-mail with all the supporting documents so that your request for reimbursement can be examined. If you have taken...

If the ski area of your resort has closed IN FULL, you can return your equipment and ask Customer Services for a partial refund for the unused days. If your resort's ski area has not closed in full...

No refunds will be made after the equipment has been collected, except in the following cases of force majeure: Accident / Illness (medical certificate required) Death of a parent Complete closure...

In the event of injury or illness during your stay, you can return the equipment concerned in advance. On presentation of medical proof and a refund request completed by the Hire Shop, Customer Ser...

In the event of emergency intervention on the piste, repatriation or medical expenses, your first step should be to contact Carré+ insurance to open a file. You will have to pay the costs directly ...

Connect directly to your customer area, under the heading ‘Validated bookings’, and open the order you wish to modify. You will then be able to remove one or more packs from your rental, and the pr...

If you cancel your booking within the legal 14-day cooling-off period, you will receive a full refund. Please note that this right of cancellation cannot be exercised if you have already collected ...

Yes, to change your booking you need to go to your customer area (‘Validated bookings’ section). You can change the parameters of your order and the details of each skier up until the day before yo...

When we receive your payment, we send you a confirmation email which you will be asked to produce when you arrive at the shop to collect your equipment.